Returns & Refunds
Please read this before you pay, so there are no surprises.
Last updated: 18 September 2026
All sales are final
We do not offer returns or refunds once an order has been paid for and handed over. Please confirm the item, colour and size with us in the chat before you pay.
If something is wrong with your parcel
If we send the wrong item, or an item arrives damaged, tell us straight away and keep the item unworn with any tags still on. Send us photos on WhatsApp at +255 787 408 969 and we will agree the fix with you — normally an exchange for the correct item, or another item of the same value if the original is sold out.
Sizes and fit
We cannot exchange an item because it does not fit, so ask us for measurements before ordering if you are between sizes. We are happy to check an item for you before it leaves the shop.
Cancelling before delivery
If you have not yet paid, just tell us in the chat and we release the item. Once payment is made and the parcel is with the courier, the order stands.
Talk to us
WhatsApp +255 787 408 969 or email Zarinatkarim@icloud.com. Nothing here takes away rights you may have under Tanzanian consumer law.